Acceptance of Exchange: Exchange is restricted to scenarios of a defect in the product.

We accept exchanges and refunds within 3 working days (from the date of delivery) for both Domestic and International Orders. If 3 days have gone by since the receipt of your order, we cannot offer you an exchange, unfortunately.

Incase the product is missed during the delivery process, refund will be provided to customers to their original payment method in 2-3 days of business days after investigation from shipping office.

Damaged Merchandise: In the unlikely event that your merchandise arrives damaged, please message us on WhatsApp at +91 72002 68446 with a photo of the damaged product and tags within 24 hours of receiving your order to be eligible for exchange/return. We will dispatch the exchange product after we receive and accept the original product.

Please note:
Madras sarees are not responsible for any damage that occurs to the saree after purchase due to rain, overuse, stains, incorrect cleaning and care, and other normal wear and tear. All products bought at SALE/DEAL PRICE are not eligible for Exchange.

Dispute Resolution:
In case of any dispute regarding any cancellation or return under this Policy, the Customer can contact Madras sarees on WhatsApp at +91 72002 68446. However, the decision of Madras sarees in such cases shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Chennai jurisdiction of Tamil Nadu, India.

Contact Us:
If you have any questions/concerns, please reach out to us - we will be happy to help and serve you.